Terms & Conditions

General Terms & Conditions of Ski Academy GmbH

Of 10. October 2025 – (replacing all previous terms & conditions, in case of inconsistencies between this English and the German version, the German version prevails.)

1. General provisions

 1.1. Scope

These general terms and conditions (GTC) apply to all transactions and contracts between one of the following companies: Ski Academy GmbH or peakdreams GmbH on the one hand and the client on the other hand.

 1.2. Prices

Please note that all prices quoted are in Swiss Francs (CHF) and exempt of the value-added tax (VAT). For payments in Euros or other foreign currencies, the service provider’s daily exchange rate will be applied.

Unless otherwise stated in the detailed offer description, the price covers the costs of lessons, courses or tours. Please note that prices do not include personal meals, rental equipment, or transportation costs to/on the mountain (mountain railways, taxis, or public transportation).

Ski Academy GmbH & peakdreams GmbH reserve the right to adapt or change prices and specifications at any time.

 1.3. Means of payment

Ski Academy GmbH & peakdreams GmbH accept the following means of payment: Cash: Swiss Francs; Bank or Wire Transfer: Swiss Francs; Credit Cards: Mastercard, Visa and American Express; Maestro, V-Pay, VISA Electron and Twint.

Any payments to Ski Academy GmbH are processed through the booking and management software from Flowin, and creditcard payments are collected by wallee Group AG, Neuwiesenstrasse 15, CH-8400 Winterthur, Switzerland. The domain in which you enter your information and process your payment is owned and operated by Flowin (ski-academy.flowin.app, ski-academy.flowin-shop.app). 

2. Ski Academy GmbH & peakdreams GmbH

 2.1. Scope of business

Ski Academy GmbH operates a snowsports school, which provides ski and snowboard lessons to adults and children of all ages by means of private and group lessons as well as guiding. We also offer exclusive ski trips and camps worldwide, as well as holiday camps. Peakdreams GmbH is a mountain sports school specializing in guiding private groups and training courses in mountaineering, climbing, and mountain safety. In winter the main focus is on freeriding, ski touring, ice climbing and mountain safety courses, while in summer it is on sports climbing and mountaineering.

 2.2. Booking

By submitting their registration, guests acknowledge the General Terms and Conditions as an integral part of the contract between them and Ski Academy GmbH or peakdreams GmbH.

Exception: For last-minute bookings made within 48 hours, the reservation is considered confirmed and is therefore subject to a fee and must be paid immediately.

Any special requests or concerns regarding dietary requirements, medical precautions, etc. must be communicated directly to the snowsports instructor or mountain guide in good time before the start of the activity (48 hours in advance or immediately with the booking) so that the necessary measures can be taken.

2.2.1. Direct Booking

The client can book a lesson or a guiding session directly with the Ski Academy GmbH or peakdreams GmbH – in person or via email or phone call. Once your booking request has been entered into our management software, you will receive an invoice with a payment request. Once the payment is received, your booking is confirmed.

2.2.2. Online Booking

The client can also book lessons, training courses, and signature events online, unless it is a last-minute booking (less than 48hours before lesson start, or after a deadline for events), which can only be done via phone call with our office staff or in person. For processing online bookings Ski Academy and peakdreams GmbH use Flowin, a booking and management software that is integrated into our website. As soon as bookings are made via our website, Flowin collects the necessary personal data. 

2.2.3. Third Party Booking

The client can furthermore book certain offers through third-party service providers (e.g. hotel concierge, travel agency, a service partner or a tour operator). Please note that third parties may not offer you our whole range of services, and may add a service fee.

 2.3. Conclusion of the contract

A booking for a lesson or a guided experience becomes binding for the client, as soon as the Booking Office of the Ski Academy GmbH or peakdreams GmbH has confirmed the reservation to the client. If no other agreement has been made, Ski Academy GmbH & peakdreams GmbH require a prepayment as a guarantee for the booking. The booking is only considered confirmed once the advance payment has been received.

Exception: For last-minute bookings made within 48 hours, the reservation is considered confirmed and is therefore subject to a fee and must be paid immediately.

 2.4. Lift tickets & Expenses 

The price for the lift tickets or other expenses (like lunch, transportation) is not included in the price of the lesson or guided experience.

 2.5. Tuition

  2.5.1. Private lessons

Private lessons can be booked for half or full days. It is the Booking Office which allocates the responsible instructor. It takes the client’s preferences into account as far as possible. Ski Academy GmbH & peakdreams GmbH reserve the right to change the instructor or mountain guide if required for operational reason.

  2.5.2. Operations

Ski Academy GmbH & peakdreams GmbH reserve the right to cancel or discontinue lessons or guided experiences if nature/weather conditions or other circumstances (such as force majeure, official measures, suspension of cable cars and/or lifts) so require. In such cases, the client is entitled to a refund for lessons that could not be held (see article 2.8 below). If the customer wishes so, and if it is operationally possible, the lessons can be held at a later point in time.

 2.6 Guarantee

The instructor defines together with the client the steps and the desired success which depends on the client’s previous knowledge and skills. Ski Academy GmbH & peakdreams GmbH cannot guarantee any particular learning success.

 2.7. Cancellation

A confirmed booking must be cancelled by the client at least 48 hours before the beginning of the first booked lesson with the Booking Office either by telephone or by e-mail to booking@ski-academy.ch. If the client cancels a booking less than 48 hours before the beginning of the first booked lesson, if he or she does not start a lesson, is more than 30 minutes late to begin the lesson, or if a lesson or course that has been started has to be discontinued for reasons that lie with the client, the client must pay such lesson or course in full.

 2.8. Refund

  2.8.1. Full refund

Ski Academy GmbH & peakdreams GmbH refund the customer in full for paid lessons which were not held in the following cases:

 a) In the event of a proper cancellation (see article 2.7);
 b) in case of a cancellation due to an accident or to illness, upon presentation of a medical certificate from a local doctor.

  2.8.2 Partial refund

In the event of cancellation by the Ski Academy GmbH or peakdreams GmbH (see article 2.5.3), it refunds the customer for paid lessons which were not held after a deduction of a 20% administration fee (up to a maximum of CHF 500.00).

  2.8.3. No refund

In the following cases there will be no refund for paid lessons:

 a) in the event of an irregular cancellation (see article 2.7.);
 b) for the reasons listed, which are within the responsibility of the client (see article 2.7.).

  2.8.4. Refund

The means of payment used for the booking will be used for the refund.

 2.9. Liability

Ski Academy GmbH & peakdreams GmbH deny any liability for any accidents during lessons provided by the instructors or mountain guides of Ski Academy GmbH & peakdreams GmbH. It is the responsibility of the client to engage appropriate insurance.

3. Final Provisions

  3.1. Indemnity

Claims for indemnity based on deviating illustrations or errors in the labelling of prices or texts are excluded.

 3.2. Modifications

Ski Academy GmbH & peakdreams GmbH reserve the right to change these general terms and conditions at any time. The currently valid GTCs shall apply to the customer at all times.

 3.3. Data protection

The Stoked privacy policy forms part of the GTC. It can be viewed here https://ski-academy.ch/privacy-policy.

 3.4. Applicable law/court of jurisdiction

Andermatt is the place of execution for the agreed services. Swiss law is applicable to the legal relationship between Ski Academy GmbH or peakdreams GmbH and the client. The court of jurisdiction is Andermatt.

TERMS OF USE

TERMS OF USE

This website is operated and owned by Ski Academy GmbH. By visiting and using this website, you declare that you agree to abide by the following terms of use. We may change these terms of use at any time without giving you prior notice. Please check our website regularly on any changes to these terms of use. Your continued visit and use of our website is deemed as your acceptance with any such changes.

Accountability for content

All of the content within this website is intended as a guide to the services and products offered by us. The content of our website has been created with reasonable care. However, we do not assume any responsibility or liability for the content’s accuracy, completeness or topicality. The content may be changed at any time and without prior notice.

Accountability for links and our social media platforms

Our website contains links to third party websites and to various social media platforms, e.g. Facebook, Twitter, YouTube and Instagram, which you may like to participate in. These platforms primarily serve to facilitate the access to content and to share content with other internet users. When linking to the social media platforms of third party service providers, we have no control over the display and use of the content provided there. We accept no liability or responsibility for such content and its accuracy, completeness or topicality. Linking to a third party website does not imply our recommendation or endorsement of, or support for, the third party or the products and services of the third party.

Copyright 

Unless indicated otherwise, the copyright and all other rights to the content, text, images, photos, films or other elements and files on our website are exclusively owned by us, our licensors or the expressly mentioned right holder, as the case may be. You undertake not to use any content, in particular by copying, publishing or otherwise reproducing it, without the prior written consent of the right holders. You agree that we are entitled to reproduce, modify, translate, publish or otherwise use any content provided by you to us (e.g. via our feedback or contact forms) for our own purposes as we deem appropriate.